Our Workforce Engagement Management Solutions
Virtual Observer, (formally known as csi), is a complete contact center and workforce management solution that optimizes your agents and elevates your customer engagement & experience. VO allows you to access and analyze your omni-channel interactions to improve your overall agent performance and customer satisfaction.
Virtual Observer has revolutionized the contact center experience for both the employee and customer.
Virtual Observer has empowered our customers with a comprehensive product suite that provides valuable and customizable workforce software and solutions.
Our Team Gets It Done Right the First Time
From our initial workforce engagement, to project management, then training and ongoing support, the Virtual Observer team will ensure you do it once and you do it right.
See what our customers are saying about the value Virtual Observer has provided to their organizations.
There is always something new and exciting happening at Virtual Observer.
Read the latest VO news and industry information here.