Virtual Observations

Coordinated Systems Inc. (CSI) Rebrands as, Virtual Observer‚ Reflecting Growth and Expansion of Flagship Product

Rebranding focuses company identity on the success of the Virtual Observer platform as an industry-leading provider of Workforce Optimization (WFO) and Workforce Engagement Management (WEM) solutions EAST HARTFORD, Connecticut, Oct. 1, 2019 Coordinated Systems, Inc., an industry-leading provider of Workforce Optimization (WFO) and Workforce Engagement Management (WEM) solutions, has announced that the company has been …

Coordinated Systems Inc. (CSI) Rebrands as, Virtual Observer‚ Reflecting Growth and Expansion of Flagship Product Read More

Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

    Virtual Observer – Oracle Cloud Marketplace Partner Coordinated Systems, Inc. (CSI), a leading provider of Workforce Optimization (WFO) Solutions and Silver level member of Oracle PartnerNetwork (OPN), today announced that its Virtual Observer Omnichannel WFO Solution has achieved Integrated with Oracle Cloud status and is now available in the Oracle Cloud Marketplace, offering added value to …

Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace Read More

Employee Engagement is Essential to Workforce Management

Employee Engagement is Critical to the Success of an Enterprise Workforce Management program. Successful customer service organizations create a culture that encourages it. Engaged employees are more enthusiastic about their contribution to the business and, ultimately, increase the level and consistency of service provided to their clients. Senior executives, as a result, are increasingly targeting …

Employee Engagement is Essential to Workforce Management Read More

Next stop: Customer Contact Week in Vegas

What happens at Customer Contact Week… We will be exhibiting at the 19th Annual Customer Contact Week (CCW) from June 18-22, 2018, at The Mirage in Las Vegas, Nevada. This year’s CCW conference will encourage attendees to consider the tools and techniques for delivering ‘World-Class Service with Speed & Efficiency’. Started in 1999 as “Call …

Next stop: Customer Contact Week in Vegas Read More

“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling “Single Sign On” (SSO) capabilities for Virtual Observer (VO) Workforce Optimization across our ecosystem of cloud contact center provider business partners and Customer Relationship Management (CRM) applications such as Salesforce, Zendesk and Oracle Service Cloud. This methodology allows contact center staff to access Virtual …

“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms Read More