Choose How Your Contact Center and Workforce Engagement Solutions Works for You

From cloud-based to on-premise, and even hybrid, Virtual Observer delivers a range of implementation options for your workforce engagement technology.

In today’s ever-changing technology landscape, it’s difficult to discern what solutions are best for your business, which providers will deliver what they promise and if the technology will work for you. But flexibility is key in today’s work environment where workers are going remote, and computing is going to the cloud.

It wasn’t long ago businesses needed to make substantial capital expenditures to implement high-performing contact center technology, but today’s cloud-based solutions have overturned that need and allowed businesses of all sizes to embrace cloud to cut back on costs.

Virtual Observer offers the three major types of delivery models:

  • Cloud
  • On-Premise
  • Hybrid


Cloud Delivery

A cloud-based model means your contact centers workforce engagement solution is hosted entirely by Virtual Observer. We take care of all the upgrades, maintenance, monitoring, reporting, quality control, and implementation for the cloud model. You stay worry-free that your call center software is secure, and you pay monthly managed service fee.

On-Premise Delivery

If you’d like the ultimate control over your contact center software, Virtual Observer can install our solution directly onto your servers. This option enables you to host your technology while being responsible for maintenance and upgrades.

Hybrid Delivery

Virtual Observer offers a flexible model that combines the best of both worlds – cloud and on-premise. We can customize your contact center solution to fit your business’s needs and ensure you get the level of control you want from an on-premise solution while you also benefit from the ease and cost-effective cloud option.

Virtual Observer started as a small, random sample audio recorded for call center supervisors 20 years ago. Today, we’re a leading enterprise-class workforce engagement management solution used by Fortune 100 - 500 companies. Our configurations can match any installation imaginable, and we’d love to explore your unique business needs.

Virtual Observer deploys as an omnichannel cloud solution that connects to your existing cloud telephony, cloud collaboration, or cloud CRM applications, but our expertise ranges all the way back to legacy phone systems. We’re happy to work with you whether you need on-premise equipment, the most modern software, or a mix of both.

Empower Your Agents and Drive Customer Loyalty


Revolutionize the efficiency and success of your contact center with a solution that helps you retain high-performing talent while providing the best possible customer experience. Learn more about Virtual Observer or request a demo today.