Customizable Workforce Engagement Solutions

Virtual Observer customizes its contact center and workforce management solutions per your market’s needs.

No two contact centers are the same – Virtual Observer understands that.

Each industry has unique KPIs, goals, requirements, and concerns that we address with omnichannel access through our innovative contact center solution.

By giving agents access to information across multiple communication avenues, and helping you service your customers with the highest quality experience, Virtual Observer attends to your industry’s need for a high-performing contact center environment.

No matter your industry, we bring our experience to your table. We’re eager to learn what makes your business different from your competitors and how we can make you more competitive with the right technology. Whether you’re sales-focused, solution-oriented, or consultative, we’ve got a contact center solution that will help you address your customer needs.

Different industries require different tools. We service:

Healthcare

The unique care healthcare organizations require lies in our expertise. Our contact center solution helps your agents instantly and accurately address customer needs while keeping your entire system compliant with HIPAA.

Retail

Ensure your customers come back to you by providing an exceptional customer experience through the omnichannel communication possibilities with Virtual Observer.

Hospitality

We understand your priority is your customer's experience. That's why our solution is built around helping you enable agents to personalize communication, analyze each interaction, and process omnichannel data to improve future customer experiences.

Insurance

The customer expectation of insurance companies continues to shift, and Virtual Observer works alongside your business to address each customer's need with analytics and visibility. Our solution helps you take data and turn it into customer retention.

Get a Solution for Your Contact Center That Meets Your Industry’s Unique Needs

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Ensure your contact center's success with the industry's most powerful tool to address customer satisfaction, deep analytics, workforce management, and advanced reporting.

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