Virtual Observer Workforce Optimization (WFO) with Avaya Proactive Outreach Manager Integration and Proactive Contact Dialer support provides unrivaled call recording solutions for environments using both dialers.

Coordinated Systems, Inc. (CSI) completed a successful integration with the latest version of the Avaya Proactive Outreach Manager Dialer.

This integration is unique compared with industry standards for seamless call recording solutions where mixed POM Dialer system and the legacy Proactive Contact Dialer exist simultaneously.

Support for multiple concurrent 3rd-party integrations is not only a rare occurrence in the space, but also allows a customer in this position the best of both worlds.

With the Virtual Observer Avaya integration, csi agents can switch seamlessly between manual-dialed calls, POM interactions, and Proactive Contact dialer campaign work, without any manual configuration change on the Virtual Observer system.

This level of integration and low-maintenance delivery are hallmarks of CSI’s Avaya offering and allow Virtual Observer users and administrators to avoid spending unnecessary time administering the system.

For this reason, Virtual Observer is the logical choice for any Avaya contact center whose integration needs are diverse.

Avaya customers favor the Virtual Observer workforce management solutions because of affordable pricing, reliable performance and reputable support, as well as extreme scalability for growing enterprises.

CSI provides an entire WFO platform for cloud, on-premise or contact center hybrid environments.

With broad support for Avaya Aura, IP Office, SIPREC, and cloud architectures, CSI can offer robust call recording solutions and workforce optimization options for collections companies and other outbound dialing verticals.

Coordinated Systems, Inc., (CSI), has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO provides an extremely high value to price and tremendous customer satisfaction. Features available within Virtual Observer include Call & Omni-channel Recording, Quality Monitoring, Interaction Scoring & Evaluation, VO Live Screen Monitoring for Agent Assistance, Agent Webcam Recording & Monitoring, Surveying, Rules-Based Screen Capture, Dashboard Analytics, Performance & Trending Reports, Agent Portal & E-Learning, Agent Timelines, PCI Redaction, Affordable Cloud-Based Speech Analytics and Workforce Management.