Stay Compliant and Secure While Your Contact Center Stays Up and Running

Virtual Observer delivers the industry’s most secure contact center solution that keeps you compliant with multiple regulatory bodies.

Importance of Compliance

In today's highly regulated environment where cyber threats consistently evolve and force the hand of changing regulation

When your contact center has multiple layers of activity, you need to ensure you stay risk free – including customer interactions, agent communication, and other processes – you need a workforce management solution that will guarantee your data security and keep your business aligned with multiple sets of regulations.

If your industry requires compliance across certain regulations such as the Payment Card Industry Data Security Standard (PCI DSS), the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and more, Virtual Observer helps you ensure the data you need to keep compliant is under control and your customer interactions also comply.

What Do You Get Out of Compliance Solutions?

We offer certifications and/or recommendations for the following standards and regulations:

  • Service Organization Controls Type-II (SOC2)
  • Payment Card Industry Data Security Standards (PCI-DSS)
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Health Insurance Portability & Accountability Act (HIPAA)
  • Standard Information Gathering (SIG & SIGLite)
  • Vendor Risk Assessments (VRA)

Security by Design

Build security into every part of your IT management process by designing your wfo software and infrastructure from the beginning. Virtual Observer helps formalize your design and automate your security controls, so security is not an afterthought, it's built in. We enforce security through policies and procedures, audits, penetration tests, and vulnerability scans.

Policies and procedures include:

  • Security Awareness Training
  • Risk Assessment
  • Vulnerability Management
  • Business Continuity
  • Change Management
  • Patch Management
  • Incident Response
  • Infrastructure & Systems Hardening
  • Software Development Lifecycle
  • Code of Conduct
  • Employee Handbook
  • Employment Guidelines
  • Hardware Inventory
  • Software Inventory
  • Organization Chart
  • Network Diagrams
  • Training Procedures
  • User Access Approval
  • Visitor Log

Within policies and procedures, our information security offerings include:

  • Acceptable Use
  • Data Classification
  • Confidential Data
  • Data Retention
  • Encryption
  • Logical Access
  • Passwords
  • Remote Access
  • Physical Security
  • Network Security
  • Mobile Device
  • Third Party Connection
  • Wireless Access
  • Data Backup
  • Vendor Management

Our audit ensures you’re meeting the regulatory standards year after year with:

  • Annual SOC2 Type-II
  • Annual PCI-DSS
  • Annual GDPR & CCPA Review

We also offer quarterly internal and external OWASP scans for penetration testing and quarterly Qualys Vulnerability Scans.

Secure Your Contact Center, Protect Your Customers, and Empower Your Staff


Give your contact center managers the tools to mitigate risks, investigate when needed, and detect fraud so your entire organization – in any industry – can rest assured it's in compliance.


Please use the form below for specific information regarding compliance solutions, audits, annual vendor risk assessments, information gathering, or anything related to security and compliance.