Virtual Observer Technical Support

Our technical support team is wholly focused on your experience as our customer.

We understand that – even with the best intentions, planning, and execution – businesses can run into unforeseen problems, and your technical problems need to be addressed the moment they arise. That’s why we’ve built a support team of real people to help you with day-to-day challenges – big or small.

Our technical experts are U.S.-based in our home office in Connecticut, and after 45+ years in business, we still answer the phone directly. We have never used a robot or auto attendant to address our customer calls, and you will never run into a phone decision tree that leads to nowhere. Whether you need a quick answer on an issue over email or urgent assistance that necessitates a conversation, our team ensures you get the help you need with the answers that will ease your mind.

Gain support for the following platforms:

  • On-premise installations at your location
  • Installation in the cloud
  • Hybrid installations on-premise and in the cloud

We support features including:

  • Omni-channel interaction recording
  • Screen and desktop recording
  • Workforce management
  • Speech analytics
  • Quality monitoring
  • Voice of the customer
  • Analytics and business intelligence
  • CRM integrations
  • Custom applications and workflows

We know your contact center cannot suffer downtime or technical problems that prevent it from functioning at peak performance. That’s why we offer mission-critical support 24/7 along with standard Monday - Friday, 9 am – 5 pm EST support.

We track any ongoing issues through our advanced case tracking system to ensure your case is handled through to completion. Case tracking starts with an email, so send us one at [email protected] or fill out the form below to request support. Or if you are having a problem that needs immediate attention, give us a call – we’re here to work through it with you, step by step.