CSI is pleased to announce another new integration for customers: Virtual Observer Workforce Optimization with Zendesk, a cloud-based, customer service software company.

CSI created two powerful apps for Zendesk’s app marketplace, enabling Virtual Observer and Zendesk customers to extend the value of both applications and leverage their recorded interactions within Zendesk environments.

The “Virtual Observer Ticketing Events App” will bring recorded audio, chat, social events and recorded screen activity directly into related Zendesk tickets for a fully integrated experience.

The “Virtual Observer Agent Portal Zendesk App” enables access to Virtual Observer’s Agent Portal interface right from within the user’s Zendesk environment, thus allowing agents to see their workforce optimization analytics side by side with their Zendesk information.

Read more about the integration here

Read the Zendesk blog announcement